1000+ Dynamic Workflows Automation
Manage end-to-end customization for any and every workflow with Digiicampus’ automated Campus Help Center/Workflow Automation.
Complete Customization For All Workflows and Services
Monitor Approvals For Various Purposes
Handling Grievances and Complaints
Automated Certificates, Documents, and Access
Handling Service Requests and Bookings
Automate Business Workflows for a Paperless, Cashless and Contactless Smart Campus
Digiicampus’ smart Campus Help Center streamlines multiple services, reducing manual work and paperwork by providing a centralized ticketing system that consolidates all requests in one place. It offers a self-service portal for students to find solutions to common problems hassle-free.
Well-Structured Request Management For All Stakeholders
Digiicampus’ automated Campus Help Center Management provides personalized support with real-time updates.
Administrators
Digiicampus’ customizable Campus Help Center Management makes sure that administrators get uniformed work centres to process all the requests received under a service. Digiicampus’ help centre management provides data security and privacy compliance with role-based access control.
Faculty & Student
Automating campus workflows is now a seamless and hassle-free process with our smart help centre. Using Digiicampus’ effective support services will lead to higher satisfaction for faculties and students, leading to a positive perception of an institution.
Key Features & Characteristics of Digiicampus’ Campus Help Center Management Software
From creating a request form to managing all services and providing quicker solutions, explore how Digiicampus’ smart help centre will transform your institution’s workflow management.
Complete Customization For All Workflows and Services
The Campus Help Center management software is your one-stop destination for handling all grievances from multiple stakeholders on a centralized platform.
- Creating a request/application form tailored to your needs
- Get tailored analytics and report formats for each workflow
- Design workflows involving multiple departments and work centres
- Assign and manage administrators for each work centre
- Seamless integration with biometric, RFID and payment gateways
- Facilitating direct messaging between stakeholders to foster swift collaboration
- Establishing timelines with automated action for each work centre
Monitor Approvals For Various Purposes
Digiicampus’ help centre management is a smart solution that helps manage all pending requests to provide quick solutions
- Approval for campus events
- Project approvals
- No-dues requests for students and employees
- Hostel grievances Approvals
- Examination Exception approvals
- Gate-Pass Approvals
Handling Grievances and Complaints
Digiicampus’ Help Center is designed to manage all grievances in compliance with all UGC and AICTE guidelines to automate 1000+ campus workflows, manage and track students’ requests for different services, and much more.
- Anti-Ragging concerns
- Redressal of women’s grievances
- Employee complaint resolution
- Offering student council for mental health concerns
- Addressing issues related to sexual harassment
- Resolving complaints from parents and students
Automated Certificates, Documents, and Access
Workflow automation helps institutions to streamline campus operations including the issuance of certificates such as bonafide, residential, character certificates, etc., request transcripts and other academic documents,
re-issue ID cards, and get access to sports goods and laboratory equipment.
- Providing certificates like bona fide, Character, Residential etc.
- Handling transcripts and other academic documents
- Maintaining common laboratory equipment
- Replacing student, faculty and, employee ID card as needed
- Distributing equipment at common facilities
Handling Service Requests and Bookings
The integration of Digiicampus’ Help Centre module streamlines service requests that typically span multiple departments. With this integration, administrators and campus IT teams can efficiently handle stationery requests, facility management, campus facilities, and services related to hostels and mess/canteens.
Additionally, it offers a unified dashboard for managing IT-related complaints such as connectivity issues and laptop damage, simplifying the entire process.
- Managing facilities on the campus
- Requesting stationery supplies
- Providing hostel services
- Facilitating mess/canteen services
- Assisting with research office needs
- Assisting with research office needs
- Addressing IT-related issues such as connectivity issues, laptop damage, and voice problems
- Booking campus facilities like a swimming pool and gymnasium